Frequently Asked Questions

What is MyLocker.site?

MyLocker.site is a company that offers you the possibility of moving freely around the city, storing your luggage in our lockers every day of the year. You can also leave or pick up the keys to your accommodation.

What type of lockers does MyLocker.site offer?

MyLocker.site offers three types of lockers:

  • Small lockers (XS), measuring 10 cm (height) x 26 cm (width) x 44 cm (depth). These lockers are perfect for leaving your guests’ keys and everything else they need.
  • Small lockers (L), measuring 46 cm (height) x 44 cm (width) x 56 cm (depth). These lockers can hold approximately 1 cabin suitcase and 1 backpack.
  • Large lockers (XL), measuring 84 cm (height) x 44 cm (width) x 56 cm (depth). These lockers hold approximately:
    • Option A: 1 large suitcase, 1 cabin suitcase and 1 backpack.
    • Option B: 4 cabin bags.

Should I reserve my locker in advance?

You have two options, you can reserve in advance from our website or pay by card at our facilities at the same time you need it.

What can I bring into my locker?

You can bring all the packages that fit into the rented locker, except for prohibited items. Remember that at MyLocker.site you pay per rented locker, not per package, so you can put in as many packages as fit in your locker.

What is prohibited from being stored in my locker?

  • Any material that is illegal to possess.
  • Weapons with or without a license.
  • Contaminating or dangerous materials.
  • Living beings
  • No type of food or substances that can smell or spill.

Can I find out if there are free lockers?

From our website www.mylocker.site or From our facilities you can see if there are free lockers.

How long can I rent a locker for?

From 1 to 7 days you can reserve a locker.

How far in advance can I rent a locker?

From 7 days in advance you can reserve a locker on our website www.mylocker.site

When can I access my locker?

Every day of the year, always within the established schedule. Outside of these hours you will have to wait for the opening (usually the next day).

How many times can I access my locker?

You can access your locker as many times as you need to add or remove some of your belongings as long as you do so within the established hours.

Can someone else collect my belongings?

Luggage lockers cannot be used as a method of exchanging items. This use is only allowed for key safekeeping lockers.

How long can I stay at the premises?

Only the time needed to bring your belongings in or out of the locker.

Can I take videos or photos at the premises?

Taking photographs or recording is strictly prohibited. videos of our facilities and our security systems.

Can I eat inside the premises?

No, we have to keep the facilities clean and safe for all users, please leave everything as you found it.

What do I do if I have a problem with my locker?

In case of breakdown you can contact our support service:

  • By Whatsapp: 614256641
  • By email: contacta.mylocker.site

I made a reservation from the website, can I cancel?

You can cancel your reservation 24 hours before the service begins.